Free shipping within Germany - Get an instant 10% off with the code: ASCENSION10 ×


Questions regarding conditions

There are many factors that come into play in determining the discount rate:
  • Your customer rating profile
  • Expected annual turnover
  • Your marketing concept (showroom, website, sales market/target group etc.)
  • Your service
  • Your location
  • Whether you sell other brands with similar products to ours
  • Whether you have recruited other dealers for Germes products
If you believe that the granted discount is too low, you can send us your reasoning via the contact form.
If there are changes pending or have been made in your company that have a significant impact on the following aspects:
  • Annual turnover
  • Marketing
  • Sales channels
  • Change of legal form
  • Change of company type (merger/spin-off)
  • New partnerships
A Germes dealer enjoys a double discount with us:
  1. Instant discount
  2. Annual bonus

The amount of the instant discount is determined at the beginning of the cooperation (you can find out on what criteria this is determined here). This discount rate is recalculated at the beginning of each year.

The annual bonus is paid out at the end of the year. The amount of the bonus depends on the annual turnover.
At the moment, the annual bonus is calculated according to the following formulas:

  • For annual turnover from 40,000€ - 1% bonus
  • For annual turnover from 70,000€ - 2% bonus
  • For annual turnover from 120,000€ - 3% bonus
The turnover is calculated per calendar year (01.01.XXXX - 31.12.XXXX) and is based on the net prices.

Questions about deliveries

Depending on the seasonal workload, the delivery time for the products to be made to measure is between 5 and 15 working days (winter delivery times are shorter and summer longer)
The meter goods or the products that are already ready for shipment in stock are shipped the same or the next working day.
We currently work with two logistics companies - DHL and DPD. The shipments are sent with the service provider that depends on the size of the packages - the very large ones are shipped with DHL, the rest with DPD
If a delivery consists of several packages, it may happen that the packages belonging to one order are shipped with different logistics companies.
Yes, that's no problem
Just send us your delivery note as a PDF file, we will add it to the delivery.

Questions about returns/complaints

Questions about marketing

Loading ...